Return and Refund Policy

All Transactions and purchases made on the site is final and UMAMI KIT offers no return and exchange unless it can be clearly shown that the product shipped is defective.

However, if you are dissatisfied with any Product you have received in your box, please contact us at within five (5) days of receiving your order. We will provide a Credit (as defined below) to your UMAMI KIT Account for the Products you are not satisfied with. We may require you keep the item or provide photographic documentation of the item you are dissatisfied with.

You are responsible for inspecting items upon their delivery for any damage or other issues including but not limited to the freshness of the Products you receive. Ingredients should be delivered to you in a cool and refrigerated condition, below 4°C. Although unlikely, if you have any reason to believe that a Product in your delivery is not suitable for consumption, please contact us immediately at


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.